Cart rescued+$184 · Sofia
Shopify revenue ops
Agents live in your admin — tracking orders, rescuing carts, upselling with taste.
Human-led support for Shopify & SaaS
Real humans. Unreal customer experience.
Trained, dedicated agents inside your Shopify or SaaS stack from $15/hour, all-in — billed to the minute, itemized every Monday. No bots. No overhead. No surprises.
7-day free trial · No contracts · No card required
Works inside the CX stack you already use — plugged in, in 60 seconds
Slack
Zendesk
Intercom
Freshdesk
WhatsApp
Messenger
Aircall
What you get
Everything a support team should be.
None of the overhead.
+0%
SaaS retention
At-risk accounts spotted in conversation and saved with judgment, not macros.
SKLisbon09:02
DMManila16:02
ANBogotá04:02
always on
24/7 human coverage
Follow-the-sun teams in Lisbon, Manila and Bogotá. Your 3 a.m. customer meets a person.
Every channel
Email, live chat, socials, phone — one warm brand voice at every door.
0
QA score
QA on every reply
Conversations scored against your rubric. Below 95, we retrain on our dime.
0s
median first reply
38-second responses
Median first reply, around the clock. Yes, seconds — the ledger proves it.
For Shopify brands
Turn your inbox into a checkout lane
Order tracking, exchanges, rescued carts — handled inside your Shopify admin by people who know your catalog cold.
- Carts rescued in the conversation, not by coupon blast
- Pre-sale questions answered before the tab closes
- Refunds turned into exchanges, exchanges into upsells
For SaaS platforms
Churn, intercepted by actual judgment
Cancellation energy shows up in support first. Our agents read it, save the account, and brief your team before renewal day.
- At-risk signals flagged from live conversations
- Saves handled with empathy, not retention scripts
- Weekly insight digest straight to your Slack
How it works
Live in four steps.
Saving by the first Monday.
-
1
Connect
Plug in your helpdesk, store, and Slack. Takes 60 seconds.
-
2
Train
We ingest your brand voice, past tickets, and macros.
-
3
Launch
Your agents go live in a shared Slack channel. Nothing is a black box.
-
4
Scale
Costs drop, CSAT climbs, and the Monday ledger itemizes both.
Why 1st-verse
Real humans beat every alternative.
A managed agency that charges a premium for the same human work. An in-house desk you pay for through the nose. A bot your customers can smell. Or a fully-managed human team on your brand — from $15 an hour.
| Best value 1st-verse | Managed agency | In-house desk | Support bots | |
|---|---|---|---|---|
| 100% human agents, always | ||||
| Live in under an hour | < 60 min | weeks to onboard | weeks to hire | days to build |
| 24/7 follow-the-sun coverage | ||||
| Trained on your brand voice | scripted | |||
| QA scored on every reply | add-on | if staffed | ||
| Scale up or down instantly | min. retainer | |||
| No contracts, no overhead | retainer + setup | annual plans | ||
| All-in cost | from $15/hr | ~$35/hr | ~$31/hr | Cheap— until they churn |
Pricing
One simple rate. Keep the difference.
From $15 an hour buys the agent, the training, the QA, the management and the tooling. Slide your weekly hours — the ledger does the rest.
$15
/hour, all-in
billed to the minute
billed to the minute
up to 40 hrs / week
hrs / week
- Dedicated, named agents — never pooled
- Recruiting, training & QA included
- Management & tooling included
- 7-day free trial · no contracts
Rates scale as you grow — published, never gated
- Up to 40 hrs/wk$15/hr
- More than 40 hrs/wk$12/hr
- 24/7 coverage$10/hr
- Multiple agents?
Monthly ledger
est.
In-house agent base wage · $22/hr
$1,907
Benefits & overhead taxes, tools, mgmt · +40%
$763
In-house, all told
$2,670/mo
or, route to 1st-verse
1st-verse agents same hours · $15/hr, all-in
$1,300/mo
You keep, monthly$1,370
You keep, yearly$16,440
FAQ
Fair questions, straight answers.
What does “$15/hour, all-in” actually include?
Everything. The agent’s time, recruiting, three weeks of brand training, ongoing QA scoring, team management, and the tooling they work in. No onboarding fee, no platform fee, no minimum. You’re billed to the minute, and the Monday ledger itemizes every one of them.
Are these really humans? No AI anywhere?
Every reply your customers receive is written by a named human agent. We use software for routing and QA analytics behind the scenes — never for customer-facing conversation. It’s in the contract: no bots, ever.
How fast can we actually go live?
The connection takes about 60 seconds — helpdesk, store, Slack. Your agents then train on your past tickets and macros for one to three days, and go live in a shared Slack channel where you watch every reply from day one.
What if the quality isn’t there?
Every conversation is QA-graded against your rubric. If an agent scores below 95, we retrain them on our own time, not your invoice. And the first 7 days are free — if we’re not obviously better than what you have, walk away owing nothing.
Can you cover nights, weekends and spikes?
Yes — follow-the-sun teams in Lisbon, Manila and Bogotá cover 24/7. For launches and holiday spikes we pre-stage extra trained agents on your account so response times hold while volume triples.
Ready to give your customers
real humans?
Fifteen minutes with our team. Your stack, your hours, your real number — no pitch, no obligation.
100% human-led · no bots, ever · 7-day free trial